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You must have a valid client-id before using Buoy's service desk. To request a client ID or to learn more about Buoy's APIs, review our Overview.

Overview

Buoy's service desk can be used to ask implementation questions or log requests for Buoy's API support and product teams. The service desk should be used for all organization-specific questions. For generic questions and requests that are not specific to your organization, either the Buoy service desk or the Discussions tab may be used.

Accessing the service desk

Buoy's service desk can be accessed by clicking this link.

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Certain customers may need to access Buoy's service desk through a different URL. Refer to your initial service desk documentation or ask your Buoy support representative for the correct URL if needed.

You will need to log-in using the username and password created when setting up your service desk account. If you do not have a service desk account, reach out to your organization's Buoy support representative.

Once logged in, select the "API Support" option.

You will then be brought to a screen where you can enter a summary that briefly describes the issue as well as a detailed description. Where possible, please include details on how to reproduce an interview. You may attach screenshots or videos to further describe your request.

You may choose to share the request with others in your organization or make the request private. We recommend leaving the default of sharing within your organization.

Viewing open requests

Open requests may be viewed by clicking the "Requests" button in the top right corner.

Resetting your password

Navigate to this URL
Click the "Can't log in?" link
Enter your email address
Click the blue "Send recovery link" button

After resetting your password, you will need to log in using the service desk link in the "Accessing the service desk" section above.